Our Team

Meet Our Dedicated Team

Abhisek Adhikari

SEO Expert

Vivek Adhikari

Senior SEO Expert

Support

Need any help? Contact us today

+9779865048438

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Frequently Asked Questions

Everything you need to know about our IT services and solutions

How quickly can we get support when an issue arises?

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Our average response time is within 30 minutes for all support requests. For critical issues that affect your business operations, we prioritize immediate resolution to minimize downtime. Our 24/7 monitoring team ensures that urgent issues are escalated and addressed right away. We have multiple support channels available including phone, email, and our ticketing system to ensure you can reach us quickly when you need help.

Can you help us move our business to the cloud?

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Yes, absolutely! Hashtag Web Solutions specializes in cloud migration services for businesses of all sizes. We provide a comprehensive migration strategy that includes data assessment, migration planning, and seamless execution. Our team handles everything from infrastructure setup to data transfer to ensure zero data loss. We support all major cloud platforms including AWS, Microsoft Azure, and Google Cloud. We also provide post-migration support and optimization to ensure your cloud environment runs efficiently and cost-effectively.

How do you protect our data from cyber threats?

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Data security is our top priority. We implement multi-layered security measures including firewalls, intrusion detection systems, endpoint protection, and regular security audits. We follow industry best practices and compliance standards such as ISO 27001, GDPR, and HIPAA. Our team conducts regular vulnerability assessments and penetration testing to identify and fix security gaps. We also provide employee cybersecurity training to reduce human error. Additionally, we implement Zero Trust security architecture and maintain encrypted backups for disaster recovery.